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Return policy

Returns

In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:

1. The items are returned within 14 days of the receiving date and the original sales receipt is present.

2. Items must be in original condition as purchased, with all labels/tickets attached. Product must not have been worn.

3. The item is not engraved. Any item that it engraved cannot be returned or refunded.

 

Returns/exchanges can be sent to:


Time And Diamonds SA

Attn : Julien Lemonnier

61 rue Charles Nodier

93697 PANTIN

 

If you return items to us that do not comply with the above requirements, we will return them to you at your cost.

PACKING PROBLEMS Please check your items against your receipt. If there are any discrepancies please email [info@nordic-watches.com] or call our Customer Service line on +33149428536 as soon as possible and within 30 days of purchase date.

You can exchange or return your online order to the online store with the original receipt you receive in your parcel subject to the terms of this section. 

To obtain a refund, please email to info@nordic-watches.com prior sending the order back to us. Promptly after we receive your return package your refund/exchange will be processed and new item sent back out to you (where available) or we will credit your credit card, excluding delivery charges (unless goods are faulty or not as ordered). You will be charged an additional fee for redelivery. Do not re-use our courier bag.

Return my watch when the guarantee is over

You can send your watch to us at the following adress : 

Time And Diamonds SA

Attn : Julien Lemonnier

61 rue Charles Nodier

93697 PANTIN

We'll estimate the repair's cost for you. After your agreement and your payment, we'll proceed to repair your watch and send it back to you. A dedicated team of watchmakers is here for any repairs.

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